Confirm how your business handles calls
We check your current phone provider, number, call routing and whether missed-call events are available. We do not assume that every number or plan supports automated messaging.
A helpful first message
For example: “Thanks for calling. We may be on a job. What service do you need, and which suburb are you in?” The wording must identify your business and match the caller’s request.
Avoid repeated messages
Rules should prevent multiple texts after repeated calls, stop when a person replies and respect opt-outs. Urgent and safety-related requests need a human escalation path.
Requirements and costs
This service needs a compatible phone/SMS connection, appropriate consent and a tested sending number. Provider fees and message usage are confirmed separately. Twilio or another supported provider can be considered during setup.