Start with the channels you already use
We map where enquiries arrive: website forms, advertising landing pages, email or supported lead platforms. Each source needs a tested connection, a clear owner and a fallback if a provider is unavailable.
Ask for the information that matters
A plumber may need the suburb, urgency and type of issue. A cleaner may need property size, access and a preferred date. We keep the first message short and collect more detail when it is useful.
Keep pricing and promises under your control
Acknowledging an enquiry is different from quoting a job. Rules can route complex requests to your team rather than inventing a price, availability or service guarantee.
What a setup can include
Source mapping, contact creation, an acknowledgement, task assignment, a simple pipeline and handoff rules. Your proposal lists the exact channels, provider costs and support arrangements.